Returns
Returns
We do everything possible can to make sure you buy the correct fabric for the intended use, the technical information displays the wearability of the fabric (rub test) and we supply free samples.
We have been trading for over 10 years and not had one complaint regarding the quality.
Due to the nature of our business, each cut length of fabric is a custom-produced item. For this reason we cannot accept returns on the basis that you either do not like the product or you deem it unsuitable for your use.
Please note that agreeing to these Terms and Conditions you are agreeing that the fabric that you are ordering constitutes “personalised goods” and, as such, is excluded from the 7 day return guarantee of the Distance Selling Regulations.
We therefore strongly urge you to request a sample before placing you fabric order.
All requests for returns for damaged faulty or incorrect fabric must be made within 7 days of receipt.
Any fabric which is returned to us for a refund must be sent back in the same condition as received by you.
All returns must be approved by us in writing or by email before the fabric is sent back. No claims whatsoever can be entertained or returns or exchanges made once the material has been cut, creased, marked or treated in any way.
Please, therefore, always fully inspect fabric on its arrival and also prior to using it.
Please note that once ordered, fabric cannot be exchanged or refunded, fabric samples are available on request. Your statutory rights to refund or exchange of course still apply if goods are faulty, or not as described.